Claims Information

Insurance Claims Team

As one of Australia's leading insurance brokerages, our dedicated claims team are here to support you when it matters most. With over 30 years experience in the field, our team is ready to guide you through the experience and provide candid advice. 

To notify us of your claim, contact the team by phone, email or simply complete the online form and one of our team members will contact you.

The claims team can assist with:

  • Lodgement over the phone directly with your insurer
  • Completion of claim form and guidance on the types of supporting documents that may be required
  • Claim advice and best practice
  • Appointment of assessor

You can also complete the appropriate insurance broker claim form attached below and return to our office together with all supporting documents via

Motor Vehicle Insurance Claim Form
Property Insurance Claim Form – domestic or business insurance
Liability Insurance Claim Form
Machinery and Electronic Equipment Breakdown Claim Form

Cant find the claim form you need? Contact the AIB Insurance claim team today for claim advice and they will provide the right form for your needs.

Please forward any claims enquries to the following email address -

If you require urgent assistance outside business hours, please contact your insurer directly: