Feedback

Your Feedback

We value your feedback so that we can continuously monitor and improve our service to our clients.

Whether it's a compliment or a complaint we make every effort to provide you with the highest level of customer service.

If you have a suggestion about how we may improve our service, please let us know.

If our products or services do not meet your expectations please let us know so that we can help resolve your dissatisfaction quickly and fairly.

What should I do if I have a complaint?

If you have a complaint about the service provided to you, you should take the following steps.

  1. Contact us and tell us about your complaint.
  2. If your complaint is not satisfactorily resolved within 24 hours, please contact the Compliance Officer on telephone number 07 5409 4600 or put your complaint in writing and send it to us at:

    Compliance Officer,
    AIB Insurance Brokers,
    Level 1, 78 Primary School Court, Maroochydore, QLD 4580

  3. Please mark the envelope "Notice of Complaint".
    We will try and resolve your complaint quickly and fairly.

  4. If the complaint can't be resolved to your satisfaction within 20 business days, you have the right to refer the matter to the Financial Ombudsman Service (FOS). They can be contacted on 1300 780 808 or you can write to them at:

    GPO Box 3,
    Melbourne Vic 3001